Following my hmph at Monday’s credit card statement problem, I rang Lloyds this evening. A very friendly and helpful young lady sorted out the problem straight away (after a series of security checks that now qualify me for access to diplomatic secrets). Refund of late payment charge, email to the credit check companies explaining it was a banking error, smiling face from me.
I was quick to moan so I’m equally quick to praise. The measure of a company isn’t just about not making mistakes, it’s about how they deal with the mistakes that have been made.